Frequently asked questions

  • Our clients often lead busy, accomplished lives and appreciate care delivered with discretion, warmth, and professionalism. They value high-quality, personalised support and prefer a seamless, stress-free experience over the limitations of government-funded services. If this resonates with you or a loved one, we would be delighted to discuss how Maison Care can help.

  • Private home care provides personalised support in the comfort of your own home, delivered by a dedicated team of Maison Care professionals. Whether you need daily assistance, companionship, or specialised 24/7 home care, our flexible services help you remain independent and connected in your local community.

  • We provide services across metropolitan Melbourne, ensuring seamless support wherever you are in the city.

  • We assign dedicated carers whenever possible and maintain detailed care notes to ensure consistent, seamless support.

  • Yes. All our carers are carefully selected, trained, and experienced in providing compassionate, respectful, and professional care. They also complete National Police Checks, and all qualifications are independently verified to ensure the highest standard of care.

  • No, Medicare does not fund any services provided to assist people in remaining at home. Private home care services are self-funded.

  • Once we understand your needs, our care team can arrange private home care or 24/7 support promptly, with many services able to start within days of your first consultation.

  • No, you are not locked into a contract. We are a flexible service, meaning you can receive as much or as little care as you like on the days and times that you choose. We do ask you to sign an agreement that details how your care services are delivered. This is legally required by The Aged Care Act. You can cancel your agreement at any time without penalty or any exit fees.

  • Maison Care offers non-medical, in-home support and companionship, including personal assistance, meal preparation, light housekeeping, reminders, errands and accompanied transport.

    Our services are designed to enhance daily living and support independence, enabling older adults to remain at home for longer — wherever they call home.

  • Simply get in touch with us via phone, email, or the contact form. We’ll discuss your needs and create a care plan tailored for you. Our services will then be based on your personalised preferences and requests.